BlackBerry Public Beta Known Issues and Bugs

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Why (on my storm) do the songs just drop in the middle of the song and jumps to the next song? and also when i fast forward or when a song ends rhapsody just hangs up, connection is not an issue. signal strength is high. please help, i love my Rhapsody!!!

This reply was created from a merged topic originally titled
Why does my storm stop streaming with a good signal?.

I feel the volume indicator is like way too wide (it covers practically the whole screen) and when viewed in landscape on the BB Torch it is just plain loooooooooong i tell ya.

In comparison the BB Media player volume indicator covers like two-thirds of the screen and Pandora's volume indicator takes up like half of the screen. I am just saying.

When selecting Top Tracks, Top Artists, or Top Albums tabs via the trackpad on the BB Torch, the Top Tracks tab and sometimes the Top Albums tab remains highlighted white/glowing after the blue highlight moves to the next selection. This issue was present in the previous version also.

And since a picture is worth a thousand words, here is a video of the phenomenon, https://www.youtube.com/watch?v=s4fPBD... .

Thanks for the feedback Don.

That is currently the design, as the white tab is the active tab, and the dark tabs are inactive, and the blue highlight moves between the tabs so that a click on an inactive tab makes it the active one.

We are aware that we could improve the user experience with the tabs.

Adam

It would be nice to have a use only WiFi feature on the app, kind a like pandora. Very usefull for those who dont have unlimited data plans.

I have run the app on my BB 8520 with 5.0 OS. It works OK, although it is a little slow loading tracks. However, my BB will not receive phone calls while the app is running.

I can report that the update (1.0.3.3) solved the problems I was having with playback on my Storm 1 (9530, OS5). Previously I was getting the problem in which one and a half songs would play, then the app would freeze. Now I can play albums, stations and playlists with (almost) no problems. I can get the app to lock up if I skip too many songs, and then I will have to exit and restart, but I if just leave it alone I get no problems.
However, some of my playlists still will exhibit the previous behavior, but oddly, most play just fine.
So, I'm happy. Now I'm waiting for access to my library and the ability to download directly to the phone!

I have a BlackBerry Torch and it was working fine; however, sometime last week, songs started to take longer to buffer and play both on 3G as well as Wi-fi, all of the sudden, it plays one song and then freezes. I have to reboot my phone every time. I uninstall and reinstalled the app but it did not work. I am seriously thinking about cancelling my subscription as I rather listen to Pandora or Slacker now that I have issues every single time I want to listen to Rhapsody. I hope you guys can fix this soon.

Jim,

I just wanted to let you guys know that I was able to listen to music without the Torch rebooting finally. It happened after the last update and also BB had two updates and so somewhere in there something fixed it. I listened to that Sarah Fimm album again and was able to listen to it all the way through for the first time. Woohoo.

I still wish the track load times were not so incredibly slow at times though. And I am connecting via WIFI.

In addition; it would be nice to have a skin/theme changer option as I really do not prefer the new color scheme.

Not sure if this is a bug or a feature request.

When playing a Playlist on my BB, I don't see the name of the playlist in the Now Playing screen or in the Queue. It would be nice to know what playlist is currently loaded somehow.

I am listening to playlists I created from old K-Tel compilation albums like Rock 80, Dimensions and Full Tilt. So in my mind, I'm listening to an album, not a playlist. When I look at the Now Playing screen, in addition to the current track I'd like to see the name of the playlist so I know what album I'm grooving on. Does that make sense?

Thanks!

Jason

i just upgraded to the latest app and it worked one time and them refused to work subsequently thereafter. it'd get to the home screen and then get stuck on the waiting icon indefinitely.

an uninstall and re-install did not help. i finally decided to uninstall but via the blackberry desktop software and re-install and now all is well. i remembered before that this issue was relevant to the Torch only. its not fun.

rhapsody is not working (again) on my Torch. at the home screen, it just sits there and won't allow me to select anything. i can move the highlight bar, but then nothing executes further than that. at other times, it will never connect to the network and eventually displays a time-out message. a few more tries later and it will decide to connect. then it will go back to the not allowing me to select anything. this all started right after i upgraded to the latest version. heeeeeeeeelp!

Are you guys still working on a feature that will let you download songs for listening when the cell connection is slow or gone? The delay in gettings songs to start has caused me to fall back on some of my other music options until you can cache content on the media card.. Has that feature been added? I haven't been following the progress as closely as I did when this app first came out.

Thanks!

Don, I passed this request along.

Don,

We just got the notification about the OS update for our Torch as well. We are seeing if we can reproduce the problem.

You could see if reinstalling the app would help. It could be failing to start because of bad data that it is reading at startup. A reinstall that clears that data could then solve the problem.

Adam

I have been recently starting and re-starting rhapsody all over town in order to recreate my (Torch) network issues and I feel I finally stumbled onto something tangible.

The problem appears to occur only on 3G connection and only when there is sporadic/spotty signal quality. I was at the beach yesterday where cell towers are more scarce and when I started up rhapsody it immediately exhibited the infamous "looks like its hung and doesn't respond to any keypresses" scenario. I checked my signal strength on the home screen and I only had one bar. I also noticed that the phone was briefly switching down to EDGE from 3G. I know from prior experience that when rhapsody gets into this mode, it will do a network time-out five minutes later.

During this wait period, I decided to try other apps to see how they were reacting. The BB browser seemed to be running fine but maybe it was loading cached information though. I then ran the Fandango app because I was thinking about going to see a movie. I noticed the Fandango app was running a bit slow and the phone had switched to EDGE. When it switched back to 3G, Fandango was responding much better.

OK the differences I saw between the Fandango network lag and Rhapsody is 1) even though Fandango was lagging, there was a rotating circle that at least clued me in that it was still doing something. Rhapsody app just sits there like a dear in the headlights and no spinner., 2) Fandango app at least lets you go back or exit when it is lagging. Rhapsody is non-responsive., 3) Fandango exhibited about a one minute network lag. Rhapsody app takes five minutes to time-out.

I feel what would really help out is 1) to have some kind of indication that rhapsody is doing something, and 2) to at least have it respond to keypresses so you can choose to quit the app if you happen to not feel like waiting five minutes for it to network time-out.

I also noticed after trying and trying and trying repeatedly to connect, the rhapsody app finally gets it's act together. This took about fifteen minutes and several five minute network time-outs.

I believe there is a problem with the rhapsody app during poor 3G network connectivity at start up. I do not believe it is a signal strength issue because I had -81dB signal the whole time it was struggling.

Later when I was in 3G areas with four to five signal bars, rhapsody app works quite flawlessly and zippy (not mentioning the song start lag inherent to the Torch though).

BTW, I am on AT&T.

Is there a reason I cannot control the volume via Rhapsody when connected to Creative D100 Bluetooth Speakers? BB Media player volume controls it just fine. Rhapsody was able to remotely control Spracht Aura Blunote Bluetooth Speakers though.

I am still encountering not being able to do anything with Rhapsody when it is having network connectivity issues. I really wish there was another experience besides waiting five minutes for the Network Error message to appear.

The app responds to nothing during that time (and there is no spinner either). I can exit to the Blackberry home screen but that doesn't help matters because I am actually trying to use Rhapsody. This happens in areas with 5 signal strength bars (but 5 bars does not necessarily equate to good signal quality though).

I actually do not have a problem with Rhapsody [occasionally] having network connectivity issues. It is more so that it takes five minutes to eventually inform you of such is what my problem.

I am on Verizon, and just started to have the problem where for some reason, Rhapsody will skip over songs be it in an Album (when you select the entire album),or a playlist. It seems to always be the same song (Tried to play "The Book of Mormon" Soundtrack, and it skipped from 1 to 3, then all the way to track 8. I have a Blackberry Bold running 6.0 Bundle 2333

i'm still having issues with the Torch taking forever to network timeout. i wasn't even at the beach this time. i was at Wal-Mart parking lot chillin' and decided, hey i would like to listen to Rhapsody. but then Rhapsody app had other plans. it would not respond after the home screen, not even the spinner. finally about five minutes later, i get the network timeout, unable to connect to server message.