How do I download entire playlists to my SD card instead of phone?
How do I get the Rhapsody app to download songs onto my SD card (32GB) instead of onto my phone storage (16GB)? Space is not an issue right now, but the purpose of the SD card is specifically for music/videos/photos...I am using a Galaxy S2 (Tmobile)
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Dear Rhapsody developers, customer service, or whoever else monitors these threads,
I have been a Rhapsody subscriber for a number of years, and generally satisfied with the service. However, this issue is becoming a deal-breaker for a number of reasons.
1) it severely limits the useful of the service that I pay for every month. Only allowing users to take advantage of a fraction of their available storage space means regularly making compromises when selecting tracks to save for offline listening.
2) Other companies that provide similar, subscription-based music services have already addressed this issue (as has previously been pointed out in this very thread), proving that resolving this issue and providing better service to your subscribers is not an impossible task.
3) The lack of responses to this thread from Rhapsody representatives since it was started 4 months ago is extremely disappointing. There have been 5 total posts from QA Cindy, none within the past 3 months. To me, this demonstrates that Rhapsody is not responsive to the needs of it's subscribers.
If this issue is not resolved by the end of April I will be canceling my subscription, and I hope that others who feel strongly about this will do the same. For the past 4-plus months, a feature that impacts nearly all Android users has been largely ignored by this company, and I do not think that is acceptable customer service. Perhaps losing subscribers will finally convince Rhapsody to attend to the needs of its customer base. -
CHAMP
3Hi QACindy, you guys really need to try to speed this one up.......
(spotify lets you specify the path of the storage).
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Any update? The wait for a response is ridiculous. I guess I can check out spotify.
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Folks, look at Chris's response to my comment on this post.
Looks like there is light at the end of the tunnel.
http://forum.rhapsody.com/rhapsody/to... -
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I am new to the music streaming services and I signed up for Rhapsody premium plus or whatever it's called but this issue might be a deal-breaker.
My wife and I both have Android phones and I am trying to deal with the limitation of only being able to stream to a single device by downloading tracks for "offline" listening and now I am running into this issue.
Really?! Does Rhapsody really want to make things so difficult and annoying that new customers go running to the competition? -
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Its insane to not accommodate your consumers these days with so much competition out there. Companies take note: fast paced, impatient world, consumers don't wait extensively on anything anymore.... be good at what you're doing or stop wasting our time. Every consumer that left.. you deserve. Get it together! (Fast).. now excuse me while I spend my money elsewhere.
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In case anyone missed the answer as given for this thread, here it is on this page.
Chris (Rhapsody Product Team) 23 days ago
Hi Fern (and Ben),
Thank you for your feedback on our roadmap priorities.
You are correct to call out the importance of the SD Card issue, but please don't view it as an equal trade for the work we completed in 2.2.4. The items you call out were relatively small tweaks to our recent tablet release, and did not occupy a great deal of the team's time. Perhaps we made too much of them by including them in our release announcement.
The issue you describe affects a certain class of devices that have both an external SD card and an internal, hard-wired card. The Android APIs do not discern between these, so the internal card looks like "external storage" to our app. Unfortunately there is no easy fix for this other than opening up a dialog where the customer can type in the path to their storage (i.e. we can't just give them an option to choose location from a menu).
While you would certainly have no problems with this, many less technically-inclined customers will struggle without intervention from Customer Support. We also open up the potential for a lot of hairy error cases.
That said, we will move forward with making this option available under our Advanced Settings. We've made this a top priority for next sprint and hope to have it released soon.
We will certainly pull you into the beta testing for this feature so you can give us your input and help us identify any issues.
Thanks for your patience and your dedication to Rhapsody, Chris
It can be found at this link, as per fern's post above:
http://forum.rhapsody.com/rhapsody/to... -
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I grew so tired with this issue of not being able to download to an SD Card (and the super slow and temperamental software). I am now in the process of creating a library through Spotify and I am MUCH happier. I don't know why anyone would spend $15/mo. for Crapsody when you can get better sound quality, larger song collection, more user-friendly software (never freezes and force closes), and interfaces much better with other devices for only $9.99/mo. Also, you can download all playlists and library to your SD Card and play it offline. I am SO happy now! I am disappointed that Crapsody has not fixed this issue, but if they had fixed it...I probably wouldn't have discovered Spotify. Thanks to those from previous posts that recommended Spotify.
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Really Rhapsody?!?!?
"Unfortunately there is no easy fix for this other than opening up a dialog where the customer can type in the path to their storage (i.e. we can't just give them an option to choose location from a menu). "
Somehow Astro with their file manager figured out years ago how to enumerate mounting points and their total size YEARS ago. But hey, it must be simply impossible for Rhapsody to do the same exact thing and ask the user "do you want to use mounting point A which as 2gb or mounting point B which has 16gb".
Really?! -
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This has gone on long enough for me. I don't know what the demographics of Rhapsody's customers look like, but do they really believe that users of advanced smart phones cannot enter a directory path? Or simply have the software query what's available as PB suggests! Really, how difficult can this be?
I'm giving it another month. If no fix I'm checking out the competition. -
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I've been using Rhapsody since they bought Yahoo Music. It's been a reasonably good service, but I'm about to jump ship now that I've moved from my Evo 4G to the Evo 4G LTE. That 2'nd "SD" card thing is a real pain. I loaded up my new phone before taking a trip this weekend. All the music has always been stored on my 32GB card on the old Evo. While working with images got a message that my phone storage was full. Now I see this.
Spotify, here I come! -
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I have a Samsung Galaxy Tab 2 (7" version) Once I installed the apps I wanted only ONE of them that I know of was smart enough to be able to configure external microsdhc for storage.
Rhapsody is ALMOST useless to me with my WiFi Tablet if I can't download music to extsdcard. (I wanted to use tablet for both music and internet stuff / If this keeps up I guess I'll have to find/buy a separate music player / drop Rhapsody)
Rhapsody is not near so nice if I can never take my music with me on the go.
Maybe I should grab my CD boxes from the garage and start organizing them all? -
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@ Esko: we just switched to Spotify, which works just fine with your external card.
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Oh joy. I just purchased an HTC Incredible 4G replacing the old Incredible, and after I happily re-download my playlist I suddenly have zero space on my phone. What??? So now I know that it's because for months and months Rhapsody has known that newer Androids use sdcard and ext_sd... For now I'm streaming only, but pleeze!!
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I have an HTC Amaze and also have this problem. For the record, in terms of how easy it can be - after inserting the SD card, the first time I went to the camera, a prompt popped up saying "Move storage to SD card", I answered yes, done! BTW, MOG and Rdio have the same problem and their developers are giving similar responses, doesn't make me feel much better, but Spotify must be loving this :-(
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The new Spotify Android app no longer allows you to save to your external SD card either. I cancelled Rhapsody and have switched over to Sony's Music Unlimited service, which does let you save to your external SD card and is $10 a month. Their catalog is not quite as deep as Rhapsody's, but pretty close.
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I’m
disapointed that I am unable to download to my sd card and now have to check out a app called spotify possibly leaving u guys for this unsatisfactory reason tht I seem to not be the only dissapointed paying customer with this issue.
Unhappy bout this situation. Maliquahw@gmail.com-
Here is the official word from Rhapsody: http://forum.rhapsody.com/rhapsody/to...
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I am wrapping up a two week trial of Sony Music Unlimited that I signed up for to see if I'd get used to the online interface and the app. I have decided that I am going to switch to this after I finish duplicating my Rhapsody playlists.
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