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EMPLOYEE
Hi,
You love music. We love music. We want you to have your music. So if you do not want to apply your remaining subscription value toward a Rhapsody subscription, you may use your unredeemed download credits in Rhapsody's MP3 store. To get your MP3 credits, please contact us HERE by 12/31, letting us know how many outstanding download credits you have. We'll prioritize those requests and add credits to your account within a couple of days. We've added people and worked through most of the initial volume, so wait times should be much better than they were earlier in the month. If you neither begin a Rhapsody subscription nor claim your MP3 credits by 12/31, we will refund your outstanding account balance in early January.
Thank you for your patience and understanding as we navigate your transition from Napster.
Michael McGinn
VP, Customer Experience
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Very happy to have gotten rid of Rhapsody!! I buy all my MP3 via Google. No one in the press has commented on Rhapsody because they are irrelevant and no one cares! -
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I got emails from Rhapsody at the time of the switch. Did I understand that the type of account I had with napster wasn't going to exist in Rhapsody? Yes. Did I read the four bullet points that described the differences (but failed to mention that they were about to steal my credits)? Yes. Did I scroll all the way down to the bottom of the email where they told me that my credits would evaporate? No. Any why would they just take them away? Couldn't they have given me $0.99 subscription credit for each? Most of my credits were gifts from my relatives! Isn't this theft?
Other subterfuge: you cannot use a subscription service to download to an MP3 player if your computer is a Mac. I know this. I knew this. But to find that written in black and white on their website takes digging, and digging, and work. I could not find it anywhere that a prospective customer would easily find it. How many Mac users have been burned by that?
CAN'T YOU JUST BE UP-FRONT AND CLEAR? ARE YOU LISTENING?
As soon as I get some free time in my life I'm going to look for alternatives. -
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I switched to Spotify (regular plan) and have been pretty happy with it. There's a free plan (kind of annoying with the interruptions but good enough for an evaluation) and a premium plan for folks who need access on-the-go (ie. iPhone). -
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I’m
frustrated
I am so ticked! My yearly Napster subscription was charged on 11/29 for 100 credits to be used during the year. That means, they knew they were changing over to Rhapsody by then and I was going to lose all my remaining credits! What is worse, it looks like a $60 CHARGE was made on my Rhap account in Feb.(but I didn't even log in until April), so that was probably my credits and they won't even fix it! Talked to customer service and they said the same thing everyone else heard...we can't help you, but here is 10 dollars for your trouble...REALLY?!? How does that fix things! I should be able to download at least 60+ songs. They said I should have gotten this fixed sooner, but I did NOT get any heads up, no email, no letter, nothing AND didn't know I needed to act since my subscription was for a year. I teach, so I didn't even have time to download until now. I make a music wish list and then download over a day. Of course, I would have downloaded like crazy for a if I had no other options, but I feel down right taken advantage of instead! Please help!-
I feel your pain, I really do. If I had known, I also would have been downloading like mad, but I never got the "Infamous Email."
Scroll up and you'll see where honeysocelot wrote an open letter to Rapesody VP. Michael McGinn. She predicted this would happen when he gave people a 2nd chance to renew their credits, but only posted a notice on this forum that quickly got buried by subsequent threads.
The only reason I've still got a subscription is because I only use Rhapsody for streaming - no devices and I won't touch their software. For $4.99 per month I essentially get radio with playlists. I'm sure I could get something similar with Spotify, but I don't like the facebook connection. I'm sick of every move I make online being tracked. I do not "LIKE" anything.
Technology is moving so quickly that Rhapsody can't last all that long. In the meantime, I'm just listening to music (when it doesn't freeze, as it tends to do) and taking screen shots of my playlists. -
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I purchased several gift cards for $49.40 from Best Buy and they said they can't find them anymore. Nothing on the 2 emails they sent me said that they were going to be deleted and they keep my money without earning it :( what to do?
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Jeezzz. All I want to do is transfer music to listen to on my MP3 player. Rhapsody makes it so damn difficult I can't even get my player to show up in in sources area. Napster was extremely user friendly compared to this.
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The more media outlets that you tell, the better chance there is of someone running the story.