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EMPLOYEE
New Information : posted on 03.13.2012
Hi all,
I am happy to report that version 2.2.8 is now live in the iTunes App Store! This build fixes the issues reported in version 2.2.7.
Thanks for your patience.
Best regards,
Brendan
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New Information below : posted on 03.12.2012
Hi all,
I created a new topic with a status update on the 2.2.7 issue, and reposted below with the link.
UPDATE : Solution Identified for iPhone for Rhapsody 2.2.7
We have identified a solution for the reported issues regarding version 2.2.7 and are preparing to submit a new build to the iTunes App Store. We hope it will be released within the week, depending on Apple's app review process.
We apologize for this inconvenience and ask that all Rhapsody Subscribers that have experienced any downtime contact Customer Service at 866-597-5505 to receive a credit.
Thanks,
Brendan
link to topic :
http://forum.rhapsody.com/rhapsody/to...
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Hi all,
Today we published our 2.2.7 version of the Rhapsody for iPhone app, and soon thereafter began to receive error reports from users that the app was hanging, and then crashing after performing the update.
In an effort to limit the amount of exposure to users, we have temporarily pulled the app from iTunes. We are diligently working to remedy the situation and will publish an update that fixes the reported issues.
I will reply to this thread when I have updated status to share.
If you would like a credit for any downtime, please contact Customer Service at 866-597-5505.
Thanks,
Brendan
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UPDATE : News on iPhone 2.2.7 - App Temporarily Removed from App Store
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My Iphone app crashes constantly. More than 50% of the time it doesn't go to the next song, it just hangs. This has been on an iphone 3gs and a 4s. multiple installs, downloads, versions, the app is just always buggy, laggy, and crashy. Can you Please fix this app? I love the service (even though its lacking a lot of bands) but something in this app needs to be fixed. Often I will have to listen to every other song of an album because it just won't play the next one, and the only way to get it to play something is to skip to the next song. Its ridiculous. This is also a brand new phone, got it last week, fresh app install.
Also, you need to eliminate the tiny gap between songs. This is very noticeable, albums are meant to be listened to continuously. Its especially noticeable on live albums.
This reply was created from a merged topic originally titled
I love rhapsody but the Iphone app crashes. -
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It's been several days now. When is the new app going to be released? -
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I’m
Zach
yah its been a few days. Please realease this sooner than later i use this app every day multiple times. THanks for keeping everyone updateed tho -
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I’m
Justin.
We've been waiting for a while now, and It's starting to bug me because it's been days and we haven't been getting any updates on the application.
Alot of us wants to listen to the music, especially on our phones because we don't always want to be on our computer listening to music.
Please fix it ASAP. -
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I’m
upset
how long must I wait for the app to be available. please tell what is the problem?
This reply was created from a merged topic originally titled
What is going on with the Rhapsody app?. -
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Hi all,
I am happy to report that version 2.2.8 is now live in the iTunes App Store! This build fixes the issues reported in version 2.2.7.
Thanks for your patience.
Best regards,
Brendan- view 3 more comments
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Streaming music somewhere else shouldn't really affect it. The only time you'll have issues with streaming at another location is when you try to stream at two locations at once. Currently we enforce a single-stream policy, so you can only stream subscription content to one location at a time.
Roughly how large would you say your Rhapsody library is? A couple hundred tracks? Thousands? Millions? Also, do you have any content downloaded? If so, can you give a rough estimate on how many tracks you have downloaded? -
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David, I followed the advice on Facebook and disabled auto-lock. This did the trick. It's working. Thank you for your help.
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I’m
feeling better now.
I downloaded and installed fresh from the app store. All my playlists are there and working fine. Thank You! -
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My (original version one) IPad after 2.28 hangs on message "upgrading Data. Please wait while we..." this goes on for many minutes then app shuts off. I retried several times, reset IPad etc. ALSO on my IPhone 2.28 loaded...but...much of my library is missing. I spot checked several 2012 releases that were in My Library (and still are when I go to web site on Mac) but are not loading on IPhone . Some I loaded yesterday or some going back to January -
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I have been trying to "update my data" for HOURS now. All spinning wheel, no completion.
I have shutdown and restarted my phone. Killed and restarted the app.
Nothing...- view 1 more comment
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Hey Brendan I wrote about this on another thread but I've got my app up and all my tracks back (thanks!) and I decided it was time to back them all up onto playlists- when i tried to sync my playlists it just hung instead of doing it- any thoughts?
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Hi Sam,
I apologize for the delay, can you take a moment and let me know if you are continuing to have issues adding tracks to playlists? What are the steps your are performing and I will try to reproduce on my device.
Brendan -
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I ended up doing an uninstall/reinstall on both the ipad and iphone and both now work--and all of library is restored. Thanks! (auto-lock "never" was not fixing issuein my case) I did not have a lot downloaded so this is fine
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My Rhapsody app still will not work...going on 3 weeks now!! Getting pissed! Give me the old one back!
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What messaging or behaviors are you getting? Have you upgraded to the 2.2.8 version?
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